Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.micraudio.com (hereinafter referred to as the “Site”).

Personal Information Collected

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies that are installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

“Log files” track Site activity and collect data such as your IP address, the browser type you use, your Internet service provider, your referring and exit pages, and your timestamp data (date and time).

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

In addition to the information collected automatically, we also collect data that you voluntarily provide via the forms available on our Site. This includes, but is not limited to, your name, email address, phone number, and any other information you choose to provide in connection with your interactions with our site, such as when creating an account, subscribing to our newsletter, or making purchases. This information is used to process your requests, improve our services, and communicate with you in a personalized manner based on the preferences you have expressed.

Furthermore, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including your credit card numbers), your email address, and your phone number. This information is referred to as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

Generally, we use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). In addition to the Device Information and Order Information we collect, we also obtain data directly from you when you fill out forms on our Site. This information may include your name, email address, phone number, and any other information you choose to provide.

We use this information to:

• Communicate with you;
• Screen for potential fraud or risk; and
• When consistent with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information we collect (in particular your IP address) to help screen for potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).

We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Google Analytics to help us understand how our customers use the Site. To learn more about how Google uses your Personal Information, please consult the following page: https://www.google.com/intl/fr/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Third-Party Partners

We also share your information with carefully selected partners, including but not limited to marketing service providers, social media platforms, and logistics service providers. These partnerships allow us to offer you a better experience and optimize our services by providing advertisements and offers that may be of interest to you.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising here:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/?c=3&lang=fr.

Do Not Track

Please note that we do not change our Site’s data collection and use practices when we detect a “Do Not Track” signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact details below.

In addition, if you are a European resident, please note that we process your information to fulfill our contractual obligations to you (for example, to fulfill orders placed through the Site) or otherwise to pursue our legitimate business interests listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will retain your Order Information in our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

To learn more about our privacy practices, if you have questions, or if you would like to make a complaint, you can write to us at:

Micraudio

41 rue King Ouest, Sherbrooke (Qc)  Canada J1H 1P1
Person responsible: Josée Carignan
Email: support@micraudio.com